Qualifications
Units of Competency
HLT20121 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care
Core Units
Elective Units
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
Packaging of Core and Elective Units varies between RTO so please refer to the training.gov link for Packaging Rules and detailed information about each Qualification.
https://training.gov.au/training/details/BSBCMM211
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Elements and Performance Criteria
HLT20121 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care
BSBCMM211 Apply communication skills
- 1. Identify communication requirements
- 1.1 Identify work task
1.2 Identify communication channels in the organisation
1.3 Identify relevant stakeholders
1.4 Seek advice from supervisor on communication methods
- 2. Communicate using verbal and non-verbal communication skills
- 2.1 Plan verbal communication
2.2 Use verbal communication to communicate with stakeholders
2.3 Use non-verbal behaviour to communicate with stakeholders
2.4 Seek and respond to feedback on communication
- 3. Draft written communications
- 3.1 Identify formats for written information according to organisational policies and procedures
3.2 Draft written information and submit to supervisor for approval
3.3 Seek and respond to feedback on written communication